I see visitors at my nursery by appointment only. I am generally available between 10:30 & 3:00 7 days a week,
but I am sometimes not available, so DO NOT come without calling first.
Every item that you see on the site is available for pick-up. To make an appointment
and get directions, call 917-325-3954, or e-mail us your phone number to For Information on placing an order by check or money
order, Click Here I can be reached by phone at 917-325-3954 I can be reached by e-mail at
Paul@bonsaiofbrooklyn.com ALL ORDERS OUTSIDE THE U.S.A.-PLEASE NOTE: Because
of the large variation in shipping options and charges for orders outside
the U.S.A., please E-mail your address, order (DO NOT E-MAIL A CREDIT
CARD NUMBER), and desired method of shipping before processing it on-line. I
will calculate the charges and E-mail them back to you. If
the cost of shipping is acceptable, you may then process the order.
The shipping charges on the order form will usually be a different amount.
I will either reduce your charge to the amount I sent you, or bill the
difference to the credit card that was used for the order.
Due to agricultural restrictions, I do not ship
bonsai or nursery stock outside the U.S.A. Security As with most web-sites, until you begin to input
information, you are in a non-secure environment. As soon as
you begin to process your order on our site, you will have entered an
area where you are protected by 128 bit encryption, the highest level
of security available anywhere. You can shop with the knowledge
that this is the same type of security used by banks, brokerage houses
etc. Return Policy If you are dissatisfied with any product you purchase, you can return the
unused item(s) within 30 days for a 100%, no questions asked refund or exchange of the merchandise returned.
Shipping charges are not refundable unless the return is due to an error on our part. Confidentiality I do not, under any circumstances, share, trade
or sell our customer's names or any other information about them to anyone.
Paul@bonsaiofbrooklyn.com with the best time to call, and I'll call you back.
PLEASE NOTE: Most orders received by 1:00 PM Eastern Time Monday
through Friday are shipped the same day. Orders containing trees are usually held until the
following Monday if shipping will entail a weekend layover. No orders can be shipped on Saturday,
Sunday, FedEx Holidays (for FedEx orders) and Post Office Holidays (for U.S. Postal Service Orders.)
If your
order MUST arrive on a certain day, make sure to note it in the "Message/Comments" box toward the bottom of
the order form, and include a day & evening phone number. If your order cannot be shipped to
arrive when needed, I will contact you with available options.
On occasion an item will go out of stock, and a customer will order it before it can be removed from the site or marked as "Temporarily Out of Stock."
If this occurs, you will be offered the following options.
1-A replacement of equal value.
2-A replacement of lesser value and a corresponding reduction of your charge.
3-The item will be removed from your order, the total adjusted, and the balance of the order shipped.
4-The order will be canceled and your charge will be voided.
5-You may select a replacement of greater value, and a second charge will be processed to cover the difference in price.
NO CHANGES WILL BE MADE TO YOUR ORDER WITHOUT YOUR PRIOR CONSENT.
I can be reached by email at Paul@bonsaiofbrooklyn.com
I can be reached by mail at:
Bonsai of Brooklyn
2418 McDonald Avenue
Brooklyn, N.Y. 11223
Please contact us by e-mail or at 917-325-3954 10:00 AM to 5:00 PM Eastern Time before shipping your return.
Where a bonsai tree
or nursery stock is involved, I will hold the item for 30 days. If it remains in good condition,
a refund or credit will be issued.